30-Day Delivery Guarantee

30-Day No Delivery Refund Guarantee

What it covers: Extended delivery delays beyond 30 days from shipment

Your benefit: Free reshipment or complete refund

🚀 How Our Guarantee Works

  • If your package isn't delivered within 30 days after shipment from our China warehouse
  • You can apply for a free reshipment or full refund
  • Complete protection for extended shipping delays beyond our control
  • If your package arrives after we've processed your claim, you can keep it for free
  • No return required for late-arriving packages

📞 How to Claim Your Guarantee

Making a claim is simple and straightforward:

  1. Contact Us: Email sales@bashfashion.co.uk with your order number
  2. Provide Details: Include your Royal Mail tracking information and delivery concerns
  3. Quick Response: We'll review and respond within 1 business day
  4. Resolution: Refunds or reshipments processed promptly to your original payment method

📦 Additional Shipping Information

  • Standard Delivery Time: 5-10 business days to UK via Royal Mail priority air freight
  • Processing Time: 1-3 business days before shipment
  • Tracking Provided: Full Royal Mail tracking information sent via email once shipped
  • Free Shipping: Free shipping on all orders to any UK address
  • Customs Handled: Import duties and taxes pre-paid via DDP service for orders under £135 - no additional charges

⚖️ Terms & Conditions

  • Shipping guarantee applies to standard shipping within the UK
  • Delivery dates are calculated from shipment date, not order placement date
  • Refunds are processed to your original payment method within 5 business days
  • Guarantee claims must be made within 60 days of original order date
  • This guarantee is in addition to your standard UK consumer rights
  • BashFashion reserves the right to investigate delivery issues with Royal Mail
  • For orders over £135, customs delays are excluded from this guarantee

🌍 International Orders

For international orders outside the UK, delivery times may vary due to customs clearance. Our 30-day guarantee applies from shipment date, but customs delays beyond our control may extend delivery times.

❓ Questions About Our Shipping Guarantee?

Our customer service team is here to help with any shipping concerns:

At BashFashion, your satisfaction is our priority. Our shipping guarantee ensures you can shop with complete confidence, knowing we stand behind every delivery.

This guarantee works alongside our Shipping Policy, Refund Policy, and Terms of Service.

Last updated: August 2025